Customer portal

Dear Customers!

The office will be closed for the Christmas and New Year holiday from 23 December 2025
through 4 January 2026.

Technical support remains available with a response time of up to 48 hours.

There are several ways to get support:

1. Create a ticket on Customer Portal

• create a ticket and describe your request, inquiry or issue
• each ticket is processed by a specialist qualified in the field the ticket is related to
• our rule for response: we give you the answer within 24 hours

2. Support from local resellers

3. Hotline for urgent cases (Germany)

• +49 9128 725 330
• +49 9123 960 5796

Visit our office in Feucht, Germany.

Office opening hours:

Monday - Friday, 8:00 - 17:00 (CET)